SpiceFactory llc, 315 Montgomery St, Suite 900, CA 94104, San Francisco, USA (“we”, “our” or “SpiceFactory”) is committed to respecting the privacy rights of its users (data subjects), whether they are customers or invited participants. We believe in protecting your privacy.
We process personal data of our products’ and services’ users with the aim of providing better service to them.
Namely, SpiceFactory process the personal data in order to:
We collect personal data from users like name, email, company name and address for billing purposes and to keep our users updated about our products and service and provide support in using our products.
We may collect demographic data from users upon obtaining their explicit consent and this information is used to add value to the service you receive.
Our services keep log files that collect standard web log entries for each page served, including IP address, page URL, and timestamp. Log files help us diagnose problems and provide better service to you.
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you - for product demo or any other purposes you provided your information for.
For instance, we collect your name and contact information, details about your request, and your agreement with us and the fulfillment, delivery, and invoicing of your order and we may include client satisfaction survey.
We do not process your credit card information. We’ve partnered up with an industry-leading billing provider to handle all recurring credit card transactions. All credit card data is encrypted by an SSL connection when transmitting to their PCI-Compliant network.
You may opt-out of receiving promotional, help, and tutorial emails at any time by following the unsubscribe instructions contained in each email.
We may continue to send you email notifications about important system updates and important account changes. You may use your right to be completely removed from our base and further notifications of any kind.
We may also engage third parties to track and analyze advertising conversions and for retargeting purposes (i.e., re-advertise to people who visit our website). Such third parties may combine the information that we provide about you with other information that they have collected. These services typically collect the information sent by your browser as part of a web page request, including cookies and your IP address. They receive this information and their use of it is governed by their respective privacy policies. You can also prevent the use of Google Analytics relating to your use of our Services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB.
This Policy does not cover such third parties’ use of the data.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our site who disable cookies will be able to browse certain areas of the site, but some features may not function.
Our service may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
The services are maintained in the United States of America. Personal data that you provide us may be processed by us as data controller, or by third parties acting as data processors (in the US, the EU or elsewhere). We may also store personal data in locations outside the direct control of SpiceFactory (for instance, on servers or databases co-located with hosting providers - AWS, Google Cloud).
We do not share your personal data with third parties unless specifically emphasized and upon obtaining explicit consent in that sense from your side.
SpiceFactory will not rent or sell your personally identifiable information to others. Any personally identifiable information that you elect to be publicly visible (such as comments on our blog), will be available to others. If you use your right to remove that information from our website, copies can still be viewable in cached or archived pages of our site.
We may keep non-personally identifiable information (such as anonymous usage data, platform types, number of clicks, etc.) in order to track and improve the content of our website.
If you want to access, make any changes, request a removal or request a transfer of your personal data, these actions can be requested at any time by contacting us at email@example.com.
We keep your personal data only during your active contractual relationship (subscription and use of our products and services) with us. SpiceFactory will automatically delete any unused personal data. For example, the personal data of users whose subscriptions haven’t been renewed will be deleted.
You may also at anytime withdraw your consent for processing of your personal data, in which case we will stop processing them. However, this may influence your customer experience with us and you may not receive the adequate customer support from our side.
Our services are not designed for children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete such information from our system.
We have implemented commercially reasonable precautions, including, where appropriate, encryption, SSL, firewalls, and internal restrictions on who may access your personal data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your login and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us at firstname.lastname@example.org.
If you believe that your privacy rights are breached from our side, you may lodge a specific complaint to the relevant data protection authority.